Terms of service

Terms of Service

Effective Date: 1 February 2026

These Terms of Service (“Terms”) govern your use of the Recover Performance website (the “Website”) and the purchase of products from it. The Website is operated by BRITFORM WHOLESALE LTD, trading as Recover Performance (“we”, “us”, “our”).

By accessing our Website or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use the Website.

Contact:
📧 hello@recoverperformance.com

1. Company Information

  • Legal entity: BRITFORM WHOLESALE LTD

  • Trading name: Recover Performance

  • Registered in: United Kingdom

  • Governing law: England and Wales

2. Eligibility

You must be at least 18 years old to purchase products from this Website. By placing an order, you confirm that you meet this requirement and have legal capacity to enter into a binding contract.

3. Privacy Policy

Your use of this Website is governed by our Privacy Policy, which explains how we collect, use, and store personal data in accordance with the UK GDPR and Data Protection Act 2018. By using our Website, you consent to this processing.

4. Use of the Website

You agree not to:

  • Use the Website for unlawful purposes

  • Attempt to gain unauthorised access to systems or data

  • Upload viruses, malicious code, or harmful material

  • Infringe intellectual property rights

  • Misrepresent your identity or affiliation

We reserve the right to suspend or terminate access for violations.

5. Product Information

We make reasonable efforts to ensure all product descriptions, images, and pricing are accurate. However:

  • Product colours may vary depending on display settings

  • We do not guarantee products will meet individual expectations

  • All measurements, weights, and specifications are approximate

6. Intended Use & Health Disclaimer

Our products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease.

You should consult a qualified healthcare professional before use if you:

  • Have a medical condition

  • Are pregnant

  • Are recovering from surgery

  • Experience pain, injury, or mobility issues

Use products strictly in accordance with provided instructions. We accept no liability for misuse.

7. Pricing & Taxes

  • All prices are listed in GBP (£)

  • Prices include VAT where applicable

  • Shipping costs are displayed at checkout

  • We reserve the right to change prices without notice

8. Payment

We accept secure payment methods offered at checkout. By completing payment, you confirm:

  • You are authorised to use the payment method

  • All details provided are accurate

Payment is taken at the time of order.

9. Order Acceptance

Your order constitutes an offer to purchase. Acceptance occurs when:

  • You receive an order confirmation email and

  • Your order is dispatched

We reserve the right to cancel or refuse orders, including for stock errors or suspected fraud. Any cancelled orders will be fully refunded.

10. Shipping & Delivery

  • Orders are dispatched within 1–3 business days

  • Delivery times are estimates, not guarantees

  • Risk passes to you upon delivery confirmation

We are not responsible for delays caused by couriers, customs, or external factors beyond our control.

11. Returns & Refunds

Change of Mind

Under the Consumer Contracts Regulations 2013, you may return unused products within 30 days of delivery.

Conditions:

  • Item must be unused, unopened, and in original packaging

  • Hygiene-sealed items must remain sealed

Return shipping costs are the customer’s responsibility unless the item is faulty.

Refund Processing

  • Refunds are issued within 14 days of receiving returned goods

  • Refunds are made to the original payment method

12. Faulty or Defective Goods

Under the Consumer Rights Act 2015, you are entitled to a refund, repair, or replacement if goods are faulty or not as described.

Please contact us at hello@recoverperformance.com with:

  • Order number

  • Description of the issue

  • Supporting photos if applicable

13. Wholesale & Commercial Use

Products are sold for personal use only unless expressly authorised in writing. Unauthorised resale or commercial distribution is prohibited.

14. Intellectual Property

All Website content including text, graphics, logos, images, videos, and trademarks are owned or licensed by Recover Performance.

You may not copy, reproduce, distribute, or exploit content without prior written permission.

15. User-Generated Content

By submitting reviews, testimonials, or media, you grant us a royalty-free, perpetual, worldwide licence to use this content for marketing and promotional purposes.

You confirm:

  • You own or have rights to the content

  • Content is truthful and lawful

16. Disclaimers

The Website and products are provided “as is” and “as available”. We make no warranties, express or implied, except as required by law.

We do not guarantee uninterrupted access to the Website.

17. Limitation of Liability

To the fullest extent permitted by law, Recover Performance shall not be liable for:

  • Indirect or consequential losses

  • Loss of profits, data, or business

  • Injury resulting from misuse of products

Nothing in these Terms limits liability for death or personal injury caused by negligence or fraud.

18. Indemnity

You agree to indemnify and hold harmless Recover Performance from any claims, losses, or damages arising from your breach of these Terms or misuse of products.

19. Third-Party Links

We may link to third-party websites. We are not responsible for their content, policies, or practices.

20. Force Majeure

We are not liable for failure or delay caused by events beyond our reasonable control, including natural disasters, strikes, pandemics, or supply chain disruptions.

21. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

22. Changes to These Terms

We may update these Terms at any time. Continued use of the Website after changes constitutes acceptance.

23. Contact Information

BRITFORM WHOLESALE LTD
Trading as Recover Performance
hello@recoverperformance.com

 


SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS
We are offering an SMS/MMS mobile messaging program (the "Program"), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the "Agreement"). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the "Dispute Resolution" section below. The Program uses artificial intelligence ("AI") technology to generate personalized messages, product recommendations, and conversational responses. Some or all messages you receive through the Program may be composed, in whole or in part, by AI systems rather than human agents.
AI-Powered Messaging. Messages you receive through the Program may be generated using artificial intelligence and machine learning technology. This means that some messages, including product recommendations, promotional offers, and conversational responses, are created by AI systems rather than written by a human. You acknowledge and agree that:
(a) AI-generated messages may contain inaccuracies. While we strive to provide helpful and accurate information, AI-generated messages may include errors regarding product details, pricing, availability, promotions, or other information. You should independently verify any product information, pricing, or promotional offers before making a purchase decision.
(b) AI responses are not professional advice. AI-generated messages do not constitute professional, legal, medical, financial, or other expert advice.
(c) Your conversations may be processed by AI. When you reply to messages or engage in conversations through the Program, your responses may be processed by AI systems to generate relevant replies. Your message content, purchase history, and browsing activity may be used by AI systems to personalize your experience.
(d) You may request human assistance. If at any time you prefer to interact with a human representative rather than an AI system, you may request human assistance by contacting us at [CONTACT METHOD].
By participating in the Program, you agree to receive recurring automated marketing mobile messages, including AI-generated content, personalized product recommendations, and conversational AI responses, at the phone number associated with your opt-in. You understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer and/or AI-generated content, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system ("ATDS" or "autodialer"). You specifically consent to receiving messages where the content is generated, in whole or in part, by artificial intelligence systems.
If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP to any mobile text message from Us in order to opt out of the program. You may receive an additional mobile message confirming your decision to opt-out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You understand and agree that attempting to opt out by texting other words or verbally requesting one of our team members to remove you from our list is not accounted for as a reasonable means of opting out.
You acknowledge that the message frequency is various and that consent is not a condition to purchase. The program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with us.
Data Use for AI Personalization. To provide you with personalized messages and recommendations through the Program, we may use information including your purchase history, browsing activity, product preferences, and prior message interactions. This information may be processed by AI systems, including third-party AI service providers, to generate relevant and personalized communications. We do not sell your personal information to third parties. Our AI service providers are contractually prohibited from using your personal information to train their general-purpose AI models.
You must have a wireless device of your own, be capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text-messaging instructions.
You may not use or engage with the platform if you are under thirteen (13) years of age. If you use or engage with the platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent's or legal guardian's permission to do so. By using or engaging with the platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18), and have your parent's or legal guardian's permission to use or engage with the platform, or are of adult age in your jurisdiction. By using or engaging with the platform, you also acknowledge and agree that you are permitted by your jurisdiction's Applicable Law to use and/or engage with the Platform.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM OR RELATED TO: (A) INACCURACIES, ERRORS, OR OMISSIONS IN AI-GENERATED MESSAGES, INCLUDING INCORRECT PRODUCT INFORMATION, PRICING, OR AVAILABILITY; (B) ANY DECISION YOU MAKE BASED ON AI-GENERATED CONTENT; (C) ANY PRODUCT RECOMMENDATION GENERATED BY AI SYSTEMS; OR (D) THE PERFORMANCE, RELIABILITY, OR AVAILABILITY OF AI FEATURES. THE PROGRAM AND ALL AI-GENERATED CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.
You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates, or improvements of the program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the program after any such changes, you accept this Agreement, as modified.
For any questions, you can contact us for more information about the program.