Refund policy
Returns & Refunds Policy
At Recover Performance, we want you to be completely satisfied with your purchase. This policy outlines your rights and our process for returns and refunds.
Change of Mind Returns
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 30 days of receiving your items.
To be eligible for a return:
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Items must be unused, unopened, and in original packaging
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Any hygiene seals must remain intact
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Proof of purchase (order number) is required
To initiate a return, please contact us at hello@recoverperformance.com with your order number.
Return Shipping
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Customers are responsible for return shipping costs for change-of-mind returns
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We recommend using a tracked service, as we cannot be responsible for lost returns
Refunds
Once your return is received and inspected:
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Approved refunds will be issued within 14 days
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Refunds are processed to the original payment method
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Original shipping fees are non-refundable unless the item is faulty
You will be notified once your refund has been processed.
Faulty or Defective Items
If your item is faulty, damaged, or not as described, you are protected under the Consumer Rights Act 2015.
In this case:
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We will offer a repair, replacement, or full refund
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Return shipping costs will be covered by us
Please contact hello@recoverperformance.com within a reasonable time of discovering the issue and include:
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Your order number
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A description of the fault
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Photos or videos where possible
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless faulty:
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Items that have been opened or used
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Products with broken hygiene seals
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Clearance or final sale items
Exchanges
We do not currently offer direct exchanges. If you wish to replace an item, please return it for a refund and place a new order.
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank or payment provider
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Contact your payment provider, as processing times vary
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If the issue persists, contact us at hello@recoverperformance.com
Contact Us
For all returns and refund enquiries, please contact:
Recover Performance
Trading as BRITFORM WHOLESALE LTD
📧 hello@recoverperformance.com
